Do you have strong customer service skills and enjoy working directly with customers? Would you like to work at the #1 DoubleTree Hotel in the country? If so this position may be for you.
DoubleTree Suites by Hilton Naples is hiring a Front Desk Agent. We will train you! All you need is strong customer service skills, attention to detail and the abilility to multi-task.
Schedule: Varies based on business needs. Full-time. Must be flexible.
The Front Desk Agent must have the ability to perform all desk agent functions including checking guests in and out, reservations, and switchboard.
- Provide administrative, reception and program support to management and staff.
- Manage phone activity including providing general knowledge to callers.
- Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
- Register and assign rooms to guests.
- Provide quotes for room rates and up-sell the guest when possible.
- Assist in coordinating the Front Desk and the Housekeeping Department.
- Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
- Responds to guest inquiries.
- Resolves guest complaints within scope of authority, otherwise refer the matter to the management.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
- High School Diploma preferred. Minimum of at least 16 years of age.
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
- Hotel experience preferred.
- Computer proficiency.
- Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
- Ability to arrange and coordinate schedules for reservations.
- Excellent interpersonal, administrative, telephone and other communications skills.
Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.
Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.