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Front Desk Agent

Location:Naples, FL
Salary Range:DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:For full time employees: a choice of medical plans, dental and vision, 401k savings plan, life insurance and much more.
Employment Type:Full Time
Unit:Hospitality
Description:

Do you have strong customer service skills and enjoy working directly with customers?  Would you like to work at the #1 DoubleTree Hotel in the country?  If so this position may be for you.

DoubleTree Suites by Hilton Naples is hiring a Front Desk Agent.  We will train you!  All you need is strong customer service skills, attention to detail and the abilility to multi-task.

Schedule: Varies based on business needs. Full-time. Must be flexible.

JOB SUMMARY

The Front Desk Agent must have the ability to perform all desk agent functions including checking guests in and out, reservations, and switchboard.

ESSENTIAL FUNCTIONS

  • Provide administrative, reception and program support to management and staff.
  • Manage phone activity including providing general knowledge to callers.
  • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.
  • Register and assign rooms to guests.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Responds to guest inquiries.
  • Resolves guest complaints within scope of authority, otherwise refer the matter to the management.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma preferred. Minimum of at least 16 years of age.
  • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
  • Hotel experience preferred.
  • Computer proficiency.
  • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Ability to arrange and coordinate schedules for reservations.
  • Excellent interpersonal, administrative, telephone and other communications skills.

 

Guest Services offers competitive pay and excellent benefits, including Paid Time Off and a generous 401(k) Match.

 

Veterans, Minorities, People with Disabilities and Women especially encouraged to apply.

 

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

 



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